Episode 114 of The Obvious Choice podcast.
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You may make transformations happen, but you are still in the customer service industry. How you handle these sometimes difficult conversations is crucial.
- What a refund request actually means
- One weird thing that prevents more refund requests than getting results
- The 2-step process for responding to refund requests
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About Author
Jonathan Goodman
Jonathan Goodman 🇨🇦 has 17yrs in the fitness industry and is the author of Ignite the Fire (1,000+ 5⭐ ). His current project is free software for fitness and nutrition coaches: QuickCoach.Fit. Follow him on his Personal Instagram where he is very active.